Troubleshooting the camera connection

Visit this page and verify you have followed all the steps and can’t use the usb-c port for communication.

The camera not connecting with the configured IP

1. When connecting your computer to the camera, it's' important to ensure both devices are on the same subnet. If your computer and camera have different subnet configurations, your computer may not be able to locate the camera, and the connection may fail. To avoid this issue, check your computer's TCP/IP settings (Microsoft, mac)  for the ethernet port and ensure that they match the subnet configuration of the camera. If they don't match, you can change the settings to match the camera's subnet configuration. Once both devices are on the same subnet, you should be able to establish a proper connection and access the camera's software.

   1. The format for the setting the IP goes like XXX.XXX.XXX.It is mostly defined by your IT department, where the ‘X’ should be the same as the rest, and ‘Y’ is device-specific, so choose an IP for your laptop that is not taken by any device on the line.

   2. For example, if you want to create a subnet for all your cameras on the line, you can use the IP address range of 192.168.0.1 to 192.168.0.254. This subnet can be identified by the subnet mask of 255.255.255.0. Devices within this subnet will have IP addresses like 192.168.0.1, 192.168.0.2, and so on, and your laptop IP should be 192.168.0.YY (unique and not taken by any device)

   3. Similarly, if you want to create a different subnet for your barcode readers, you can use the IP address range of 192.168.1.1 to 192.168.1.254. This subnet can be identified by the subnet mask of 255.255.255.0. Devices within this subnet will have IP addresses like 192.168.1.1, 192.168.1.2, and so on your laptop IP should be 192.168.1.YY (unique and not taken by any device)

   4. For more info, you can visit this page, which explains some good practices for setting up IP and subnets.

   5. 

The camera is not connecting to Profinet/Ethernet IP

1. If all the TCP/IP are right but you are still not able to ping or connect to the camera, the best way to connect would be through the micro USB port on the camera.

2. To establish a USB connection between your computer and the OV20i camera, you must locate and remove the rubber side flap on the camera to reveal the auxiliary connections. Once you can access the auxiliary connections, you can connect a microUSB cable from the camera to your computer. After connecting the camera to your computer, you can access the OV20i software by typing in the IP address 192.168.55.1 on your preferred browser. This IP address is static and does not require any network adapter configuration. Following these steps carefully is important to ensure a successful connection between your computer and the OV20i camera.

The camera is still not connecting.

1. There is a possibility that the camera’s IP is not unique.

   1. To ensure effective communication between devices on a network, it's important to assign unique IP addresses to each device, including your camera. This is because sharing IP addresses can cause conflicts and disrupt connectivity. To avoid these conflicts, you can use an IP scanner tool to detect any shared IP addresses and adjust the IP settings of one or more devices. By assigning unique IP addresses to every device, you can optimize the performance of your camera and other networked devices and establish a seamless connection. This will help you get the most out of your camera and ensure that your network operates smoothly.

   2. 💡 Keep in mind

      Your Office/Home network might be utilizing the same IP as tha camera, like 192.168.0.100 (some router have the same default IP) this can cause a confusion as there is a IP conflict, so it is best to connect with a Micro USB and change the IP to unique IP setting.